Shipping Policy

How does our delivery process work?

- Once we process your order, the products are inspected thoroughly to ensure they are in a perfect condition.

- After the products pass the final round of quality checks, they are packed using plastic free packaging and handed over to one of our delivery partners.

- Our delivery partner will deliver the package to you at the earliest possibility. In case, they are unable to deliver the package at your address, they will contact you on the number provided by you at the time of placing your order.

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The packaging is discreet in nature.

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Delivery:

We have tied up with several reputed courier companies, so your orders will be delivered right to your doorstep within 4 -10 business days depending on where you live. All orders come in fully sealed packages to make sure that the products reach you in perfect condition.

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We will initiate the shipment of your products within 24 -48 hours of receiving the order under most circumstances. Our regular working hours are Monday to Saturday 10am - 6pm. We only process and dispatch orders during these hours. All delivery and dispatch timescales quoted on the website do not include weekends or other regional and national holidays. While we make every effort to deliver your order within the specified timeline, on occasion due to unforeseen circumstances we cannot always guarantee delivery in the said time, or accept liability for deliveries made outside this timeline.

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We will deliver the products ordered by you to the address which you have provided as the delivery address when you place the order. If any of the details you have given us in your delivery address are incorrect, we shall not be liable for any items which may have not been received by you. 

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International delivery:

International delivery is available for our products, and we request you to check with us through E-mail or the Contact Us form before placing an order. Delivery costs are calculated according to the product quantity and weight, as well as the country it is being shipped to. Please note that the cost of logistics for the order will be separate and is to be borne by you, and does not follow the same policy for free shipments (when applicable) which we offer to our customers within India.

Tracking your order:

We provide a tracking number on dispatch of your order so that you can track the progress of your delivery. You can also use the ‘Track my Shipment’ option on the logistics partner website to check the status of your order once it has been shipped. If any issues arise with regards to your shipment, please contact us, so that we can assist you.

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Events beyond our Control:

Solace and Peace cannot be held liable for any failure to deliver products, or any delay delivery or for any damaged or defective products delivered that is caused due to any event or circumstance beyond our reasonable control including, without limitation to strikes, lockdowns and other industrial disputes, breakdown of systems or network access, floods, fire, explosion or accident and bad climate or weather. However, if such circumstances arise, do contact us and we will do our best to rectify the issue for you.